Order and Account Queries
How do I pay for my order?
When you check out and place your order, you can choose to pay by debit or credit card or your PayPal account.
What should I do if I want to change some of the details on my account?
You can change your account details by clicking on My Account at the bottom of the webpage.
Which kits are suitable for making with children?
We’ve designed our full range of chocolate making kits to be suitable for children to make under adult supervision. The Dinosaur and Safari Animal painting kits are great fun for children to paint their own colourful designs. The bumblebee and Santa transfer sheet lollies are magical as they appear on the lollies! All these kits are perfect for birthday presents and children’s parties.
What should I do if I experience problems logging into my account?
We’re here to help so just complete the contact form on the Contact Us tab at the bottom of our website and we’ll be in touch.
Do I need to open an account to place an order?
No it’s completely optional. When you check out you will be given the option to proceed as a guest without logging in. However, if you would like to set up an account you can do so by clicking the account set up option at the bottom of the check out page.
There are many benefits to registering such as the facility to view your order history, track current orders and receive exciting new product and chocolate news!
Where can I find the recipe card for my chocolate making kit?
All copies of the chocolate kit recipe cards can be downloaded from the product description boxes in the relevant kit. To view them please click on Shop, Chocolate Making Kits and then the kit you require the recipe for.
Will I be required to wait in and sign for my order?
You will get an email and/or text message from our courier service, DPD, allowing you to select your delivery date or have the parcel left with a neighbour. On the day itself, you will be given a one hour time slot for the expected delivery. DPD will require a signature.
When should I expect to receive my order?
Subject to stock availability, our chocolate making kits are usually dispatched within 1-2 days on a next day service for mainland UK to be delivered within 2-3 days. Please note that deliveries to the Scottish Highlands & Islands, Northern Ireland, the Channel Islands and the Isle of Man may take longer.
How much is the delivery charge?
The delivery charges are as follows:-
- Mainland UK £2.95 (plus VAT)
- Scottish Islands £17.95 (plus VAT)
- Scottish Highlands, Northern Ireland and Isle of Man £11.95 (plus VAT)
- Channel Islands £11.95 (plus VAT)
- Scilly Isles £19.95 (plus VAT)
Returns and Damages
What should I do if my item arrives damaged?
If you are concerned about your order being damaged, please make a note when you sign for the parcels and inform us as soon as possible via the form in the contact us section of our website. We will replace the damaged items and follow this up with DPD directly.
Can I return items if I change my mind?
Unfortunately we are unable to accept the return of food items however, we can accept returns of non food items which will need to be sent back at your own cost for a full refund of the product price.
In no circumstances will we accept goods back if they have been opened or returned to us in poor condition or with the original packaging marked or damaged.
Terms and Conditions
Where can I view a copy of Chocolate at Home’s terms and conditions?